- 1. Introduction
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Data Sharing
- 6. Data Security
- 7. Data Retention
- 8. Cookies Policy
- 9. Your Rights
- 10. Children's Data
- 11. Policy Changes
- 12. Contact Us
support@bet99-khelo.net
Bet99 is Pakistan's leading online betting and live casino platform. When you create an account, place a bet, make a deposit, or contact our support team, you share personal information with us. This Privacy Policy explains precisely what we do with that information — and what we don't do with it.
We built Bet99 for Pakistani players, and that means our data practices are shaped by the local context. All payments at Bet99 operate in Pakistani Rupees through local payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. This means your financial data never crosses international payment rails unnecessarily, and your transaction history stays within the payment infrastructure you already use every day.
We are the data controller for all personal information collected through the Bet99 platform. If you have any questions about this policy or how your data is handled, you can reach our data privacy team at any time via support@bet99-khelo.net.
Bet99 collects the minimum personal data necessary to provide a safe, compliant, and functional betting platform. The categories of data we collect are described below.
| Data Category | Specific Items | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Mandatory |
| Contact Data | Mobile number, email address, city/province | Mandatory |
| Account Data | Username, hashed password, account preferences, login history | Mandatory |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, PKR balances | Mandatory |
| Payment Data | Easypaisa/JazzCash wallet number, masked card details (last 4 digits only) | Mandatory |
| KYC Documents | CNIC copy, selfie with document (for withdrawals above Rs 50,000) | Conditional |
| Technical Data | IP address, device type, browser, session duration, crash logs | Automatic |
| Behavioural Data | Pages visited, bet types preferred, session length, feature usage | Automatic |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | When used |
Data is collected through the following means on the Bet99 platform:
- Direct collection — information you provide when registering, updating your profile, making a deposit or withdrawal, or contacting support
- Automated collection — technical and behavioural data gathered automatically as you use the Bet99 platform, including via cookies and session logging
- Third-party sources — identity verification data returned by KYC providers who verify your CNIC against national databases; fraud signals from payment processors; and age verification results
- Referral data — if another Bet99 player refers you through the referral programme, we receive limited data including the referrer's account ID and the date of referral
We do not purchase data lists, engage in data scraping, or collect data about you from social media platforms without your explicit consent. The data we collect is directly related to your use of the Bet99 platform and the services we provide to you.
Bet99 uses personal data for the following purposes, each of which is supported by a lawful basis under applicable data protection principles:
Your account data, bet history, and payment information are essential to running the Bet99 platform. Without this data, it is not possible to process bets, make payments, or maintain your account balance. Lawful basis: contract performance.
CNIC data, KYC documents, and transaction history are used to verify your identity and comply with anti-money laundering (AML) obligations. Bet99 is legally required to perform these checks under its gaming licence conditions. Lawful basis: legal obligation.
We use your email address and mobile number to send transactional communications: deposit confirmations, withdrawal notifications, and security alerts. We may also send promotional offers — but only if you have opted in, and you can unsubscribe at any time. Lawful basis: contract performance / consent.
Behavioural and session data is used to identify patterns that may indicate problem gambling — such as significantly increased session duration, rapid deposit frequency, or erratic betting patterns. This data is used to trigger responsible gaming interventions and is never shared externally. Lawful basis: legitimate interest / legal obligation.
Anonymised and aggregated behavioural data is used to understand how Pakistani players use the Bet99 platform — which features are most used, where friction occurs, and how the mobile experience can be improved. This data is processed in aggregate and cannot be linked back to individual users. Lawful basis: legitimate interest.
Bet99 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:
All data transmitted between your device and Bet99 servers is encrypted using industry-standard 256-bit SSL/TLS. This applies to account logins, payment submissions, and all API communications.
Sensitive data at rest — including CNIC references, payment wallet IDs, and KYC documents — is stored in encrypted form. Encryption keys are managed separately from the encrypted data.
Internal access to personal data is restricted on a need-to-know basis. Support agents can see your account and transaction summary but cannot access raw payment credentials or KYC document images.
Bet99 systems are continuously monitored for unusual access patterns, login anomalies, and potential breach indicators. Automated alerts are triggered for events outside normal operating parameters.
Despite these measures, no internet-based system is completely immune to security risks. If you believe your Bet99 account has been compromised, change your password immediately and contact our support team. Bet99 will investigate all reported security incidents promptly and, where a breach is confirmed, notify affected users as required.
Bet99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML / regulatory requirement |
| Transaction & bet history | 5 years from transaction date | Financial record-keeping |
| KYC documents (CNIC) | 5 years after account closure | Identity verification records |
| Customer support records | 3 years from last interaction | Dispute resolution |
| Technical / log data | 12 months on rolling basis | Security monitoring |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent |
After the applicable retention period has expired, data is securely deleted or permanently anonymised. Anonymised data (from which no individual can be identified) may be retained for statistical and platform improvement purposes beyond these periods.
Bet99 uses cookies and similar local storage technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.
Types of Cookies We Use
- Essential cookies — required for the platform to function. These include your session authentication cookie (which keeps you logged in) and security cookies that protect against CSRF attacks. You cannot opt out of essential cookies without stopping the use of the platform entirely.
- Functional cookies — remember your preferences such as language settings, default bet amounts, and which roulette table you last used. These improve your experience but are not strictly required.
- Analytics cookies — collect anonymised information about how you use the Bet99 platform, including which pages you visit and how long you spend on them. This data is used to improve the platform and is not linked to your personal identity.
- Session storage — temporary data stored locally in your browser for the duration of a single session, such as your current bet slip contents. This data is deleted when you close your browser.
Bet99 does not use third-party advertising or social media tracking cookies. You will not see Bet99 advertisements on other websites based on your activity on our platform, and social media platforms do not receive data about your betting behaviour.
You can manage cookie preferences through your browser settings. Note that disabling functional or analytics cookies may affect your experience but will not prevent you from using the core Bet99 platform.
As a Bet99 player, you have the following rights regarding your personal data. These rights can be exercised by contacting our data privacy team at any time.
To exercise any of these rights, submit your request via email to support@bet99-khelo.net with the subject line "Data Rights Request." Include your registered mobile number and a brief description of your request. We will verify your identity before processing the request and respond within 30 days.
The Bet99 platform is strictly for individuals aged 18 and above. Bet99 does not knowingly collect any personal data from anyone under the age of 18. Age verification checks are conducted as part of the account registration process and again prior to processing withdrawals above threshold amounts.
If we become aware that personal data has been collected from a person under 18 — whether through a registration error, provision of false date of birth, or any other means — that account will be immediately suspended, all balances forfeited, and the data deleted to the extent permitted by our legal record-keeping obligations. The matter may also be reported to relevant authorities.
If you believe that a minor has created a Bet99 account, please contact us immediately at support@bet99-khelo.net so we can investigate and take appropriate action without delay.
Bet99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a new "Last Updated" date at the top.
For material changes — such as changes to what data we collect, how we use it, or with whom we share it — Bet99 will notify active registered players via email or an in-platform notification before the changes take effect. This gives you the opportunity to review the updated policy and, if you do not agree, to exercise your data rights including account closure and data deletion.
Continued use of the Bet99 platform after a policy update constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically, particularly around the time of major product updates.
For any questions, concerns, or requests relating to this Privacy Policy or how Bet99 handles your personal data, please use the following contact details:
Send privacy-related queries, data access requests, or erasure requests to support@bet99-khelo.net with subject line "Privacy Query."
Available 24/7 in Urdu and English for general privacy questions. For formal data requests, email is preferred to create a proper audit trail.
We aim to respond to all privacy queries within 48 hours and to all formal data rights requests within 30 days. Complex requests involving large data exports or cross-system deletion may take up to 60 days — we will notify you if this is the case.